Keyholder Service

Key Holder Response for emergency alarm response and out-of-hours contractor monitoring

An increasing number of businesses understand the risks associated with having their own employees as a key holder.

With this in mind, more companies are now opting to manage this risk by outsourcing their key holding to a professional facilities management company and commercial security service such as Facilities Resource Limited.

In the event of a fire or burglar alarm activation requiring an emergency alarm response, our nearest SIA accredited keyholding mobile security patrol officer will attend as quickly as possible as swift response is the key to damage limitation. The sooner we arrive, the less chance of unnecessary loss or disruption!

Our keyholder service also includes a locking and unlocking service for property managers with multi tenant buildings. These unlocking and locking services are also used by Facilities Managers to allow contractor access at nights and weekends on an ad hoc security basis or as part of our ongoing key holders services. In addition, we offer empty property checks for landlords and property managing agents.

Property Watch is our special service for residential property owners. Register us as a keyholder for your alarm system and we will respond if your alarm is activated. Alleviate the concerns of leaving your property unattended at any time by instructing us to keep a watchful eye on it when you are away.

To find out more about our key holding and emergency alarm response service, please call Facilities Resource Limited 020 8242 6574

Association Chief Police Officers (ACPO) Guidelines & Health and Safety:
The new ACPO guidelines, together with health and safety responsibilities, are forcing companies to re-evaluate their key holding and response arrangements and increasing number of businesses understand the risks associated with having their own employees as a key holder.

► The ACPO guidelines for police attendance to false alarm activation has been reduced to just 2 over a 12 month period. After that, you are on your own as the response is withdrawn and will only to be reinstated when a secondary verification system has been installed

► Companies are obliged to have two key holders who can reach the premises within 20 minutes

► Employers’ Duty of Care places stringent requirements upon Companies and their Directors - who face full responsibility to protect their employees

► If one of your staff (technically classed as a ‘’lone worker) suffers an accident or is attacked and injured whilst attending a key holding or emergency alarm response, you might face a claim in court for compensation as a result of corporate negligence - or worse.

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